|
|
|
Contact Information
Mailing Address:
|
You can contact us by department:
Be clear and concise as to your need and we will respond
with the answer you need as soon as possible.
Customer
Service
Technical
Support
Billing
3n1hosting.com
6731 Bridge Street #67
Fort Worth, TX 76112-0817
|
| Technical
Support Issues |
Any technical issues should have a trouble ticket
assigned. To issue a trouble ticket go to our Tech
Support Section. Before contacting us, please
have a look at our Online
Help Section, since many of the questions
you may have are already addressed there. Other more
general questions are answered in our FAQ
Section.
|
| Important
Links |
FAQs (Frequently
Asked Questions)
Matt's Script
Archive (you can get free CGI scripts here)
New Customers Click
Here to place a New Secure Order
Existing Customers Click
Here for Virtual Server Modifications
|
| |
|
Introduction to Hosting |
As a customer of 3n1hosting.com, you have control
of a powerful tool: a web server. We provide the server
hardware, software and bandwidth that you will need
in order to run a successful web site. Your server
was designed from the ground up to be fully-functional
and yet easy to use. It can be configured through
the "Control Panel", a graphical web interface
that lets you administer the server without worrying
about the technical details. Your server provides
web, mail and FTP access for you and your clients
24 hours a day, 7 days a week.
|
| Terminology |
These are some terms you
may wish to become familiar with if you're new to the
Internet or World Wide Web.
ASCII: this is the standard format of text
files (including HTML files and Perl scripts)
Binary: any file that is not ASCII format is
a binary file (they are usually unreadable because
of all the control codes contained within)
Domain: web sites are usually accessed by typing
the domain name (ie, yourcompany.com) in a web browser.
The browser then looks up the domain name in the InterNIC
database in order to locate the site.
Email aliasing: lets you bind several e-mail
addresses to a single POP account (eg, both billing@yourcompany.com
and sales@yourcompany.com can be aliased to accounting@yourcompany.com
and you would be able to retrieve all mail for both
addresses there)
Email forwarding: lets you forward e-mail from
one address to another (eg, you can forward all mail
for sales@yourcompany.com to any other e-mail accounts
you may have on the Internet)
FTP (File Transfer Protocol): this is used
to upload web pages, images, or any other type of
file that you wish to make available on your site
HTML (HyperText Markup Language): most web
pages are designed using this format
InterNIC: the official organization that handles
all domain name registrations for the .com, .net and
.org domains
IPP (Internet Presence Provider): an entity
that provides Internet presence through services such
as web and e-mail
ISP (Internet Service Provider): an entity
that provides network connectivity to the Internet
Non-domain: web sites that aren't directly
registered with InterNIC are referred as such. They're
typically located under a domain account (eg, if yourcompany.com
was the domain account, then yourcompany.com/sally
could be a non-domain account that belongs to the
employee Sally).
POP (Post Office Protocol): most e-mail accounts
are accessible this way by supplying a username and
password
Propagation: the period it takes for all nameservers
on the Internet to flush old information about a domain
name and synchronize with the new data (typically
a few days to a week)
WWW (World Wide Web): the network of linked
web sites that is accessible through the Internet
|
| |
| Using your
Virtual Server |
E-mail
- E-mail (electronic mail) is a very popular method
of communication on the Internet. Many programs
exist for this purpose, but please keep in mind
that our tech support people are trained mainly
with Netscape Mail and Eudora (Pro or Light) and
may not be able to help you configure other programs.
When configuring your e-mail program, you'll need
to enter the following data:
- Incoming (POP) server: yourdomain.com (omit any
prefix such as www)
- Outgoing (SMTP) server: this should remain the
same as you have it set up with your ISP. For example:
mail.myisp.net You can still use the return or 'reply
to' address at your own domain name for example:
me@mydomain.com The reason for this is that it will
cause the least amount of problem for you. Our mail
server is set up with very strict relaying rules
and we have found that when a client uses their
own ISP as the outgoing (SMTP) server their problems
with sending mail no longer exists. If you are not
sure what your ISP's SMTP server is you should contact
them to find out what it is.
- POP account or username: this is the name of the
POP account you created in the Control Panel
FTP
- FTP (File Transfer Protocol) is used to
upload or download files to or from your server
for site maintenance purposes. Please keep in mind
that our tech support people are trained mainly
with WS_FTP and may not be able to help you configure
other programs. Windows users may wish to get WS_FTP.
An evaluation copy can be downloaded from ftp://ftp1.ipswitch.com/ipswitch/Product_Downloads/WS_FTPLE.exe
Macintosh users may wish to get the program FETCH,
which can be downloaded from http://mac.tucows.com/files/fetchftp.hqx
- Logging in with FTP
Assuming that you will use WS_FTP as your FTP client
(which we recommend), this is how you must configure
it: First, locate the e-mail message we sent you
when your server was setup (this message has the
subject "NEW SERVER INFORMATION"). The
information you'll need is near the bottom of the
page. It should look something like this:
- ----- Account info for yourdomain.com -----
IP #: 216.85.111.45
Login: yourdoma
Password: z983RKxd
Now start WS_FTP and configure these settings:
Profile Name: WS_FTP will store your configuration
and save it on disk, and you can recall it with
this name of your choice
Host Name: the domain name of your site (or IP address
if the domain hasn't been propagated yet)
Host Type: set it to Automatic Detect
User ID: your login name (this is case-sensitive!)
Password: your password (this is case-sensitive!).
You should click the "save password" box
if you don't want to have to keep entering this
every time.
Any other fields should be left blank. At this point
your WS_FTP screen should look similar to:
- Now click the "OK" button and WS_FTP
will attempt to login to your site. If you get error
messages in the message box at the bottom of the
program window, double-check to make sure you entered
the correct settings listed above. If they you don't
see anything wrong with the settings, you may wish
to try cutting and pasting the password directly
from the e-mail message we sent you, because sometimes
it is hard to tell certain characters apart. For
example, 1 (the digit one) is often mistaken for
l (lowercase letter L). Once you're successfully
logged in, you'll notice your server's directory
structure in the window on the right. At this point
you must go into the /public_html directory: - double-click
on the 'public_html' directory. Now you are ready
to transfer files to your server (you can also create
new directories with the "MkDir" button,
as well as removing directories with the "RmDir"
button).
IMPORTANT NOTES: - you should name your main
(home) page 'index.htm' or 'index.html' (all lowercase)
- files are case-sensitive, so make sure that your
links and filenames match exactly.
|
|
|
|
